Terms & Conditions
Effective Date: 08/04/2025
This Website (http://www.icustodian.com) is owned and operated by iCustodian Limited UK (“iCustodian”, “we”, “our”, or “us”). These Terms & Conditions govern your use of the Website and any transactions conducted through it. By accessing or using this Website, you agree to be bound by these Terms & Conditions in full.
If you do not agree with any part of these terms, you should not access or use this Website.
1. Privacy Policy
We are committed to protecting your personal data. When you interact with us, whether by registering, subscribing to our services, sending inquiries, or making purchases, we may collect certain personal details including your name, address, telephone number, email address, and company name (if applicable).
Please note: We do not collect or store your credit/debit card or other payment information. All payments are securely processed by our trusted third-party payment provider.
Our Website is hosted in the United Kingdom by a reputable third-party hosting service. By using this Website and providing your personal information, you acknowledge that you have read and agreed to our full Privacy Policy.
2. Payment Policy
We accept the following payment methods:
- Credit & Debit Cards
- BACS Direct Bank Transfers
Invoices can be issued upon request. Payment must be made within 2 business days of receiving an invoice. Failure to do so may result in the cancellation of your order at our discretion.
Please only place an order if you are committed to completing the purchase. Your cooperation helps us maintain efficient and reliable service for all our clients.
3. Returns & Refunds Policy
We kindly ask that you ensure you are certain about your purchase before placing an order. We do not offer refunds simply for a change of mind, except under exceptional circumstances and at our sole discretion.
If a return is approved, it must meet the following conditions:
- All items must be returned undamaged and in re-saleable condition
- All original packaging, manuals, warranty cards, and accessories must be included
- The return request must be made within 14 days of the purchase date in the event of a technical fault
Please Note:
- Software products are non-refundable
- Shipping and handling charges are non-refundable
- The buyer is responsible for all return shipping costs
4. Shipping & Delivery Policy
All items sold through iCustodian are stocked and shipped directly from the United Kingdom. We do not engage in dropshipping.
Orders placed and paid before 2:00 PM (UK time) are generally shipped the same day. Orders placed after this time may be shipped the following business day. Our shipping services include trusted couriers such as Royal Mail, ParcelForce, DHL, UPS, and others.
Shipping Details:
- UK Orders: Dispatched via Next Day 24-hour delivery
- International Orders: Shipped via express courier services
- Shipping Days: Monday to Friday (Excludes weekends and public holidays)
While we strive to ensure timely delivery, iCustodian cannot guarantee courier performance. If your order has not arrived within two business days (excluding weekends), please contact us so we can investigate and assist with tracking.
5. Terms of Purchase
By placing an order on our Website, you agree to the following:
- Payments must be made via PayPal or BACS bank transfer
- For PayPal invoices, follow the secure payment link provided
- Your item will be dispatched upon confirmation of payment
- All questions or concerns should be directed to info@icustodian.com
6. Customer Satisfaction & Guarantee
Customer satisfaction is at the heart of everything we do. If you experience any issues with our products or services, please reach out to us directly. We are confident that any matter can be resolved quickly and fairly.
We value your feedback and encourage you to contact us before leaving negative reviews. Let’s work together to find a solution.
7. Data Protection
We take your privacy seriously. iCustodian will never sell, rent, trade, or loan your personal data to any third party. All information provided is handled in accordance with our Privacy Policy and applicable data protection laws.
8. Modifications to Terms
iCustodian reserves the right to update or modify these Terms & Conditions at any time without prior notice. Changes will take effect immediately upon being posted on this page. We encourage you to review this section regularly to stay informed of any updates.
9. Contact Us
If you have any questions, concerns, or requests regarding these Terms & Conditions or any other aspect of our services, please contact us:
iCustodian Limited
📧 Email: info@icustodian.com
📞 Phone: +44 (0) 7534 02 5555